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	<description>Providing superior customer service from pre-sale to post sale and everywhere in between</description>
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		<title>Knock-Out-Customer-Service</title>
		<link>http://knockoutcustomerservice.com</link>
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		<title>Customer Service Is Not About Knowing Power, Voltage, Amps And Ohms!</title>
		<link>http://knockoutcustomerservice.com/2012/09/03/customer-service-is-not-about-knowing-power-voltage-amps-and-ohms/</link>
		<comments>http://knockoutcustomerservice.com/2012/09/03/customer-service-is-not-about-knowing-power-voltage-amps-and-ohms/#comments</comments>
		<pubDate>Tue, 04 Sep 2012 03:02:31 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Delivering Customer Service]]></category>
		<category><![CDATA[Excellent Customer Service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=431</guid>
		<description><![CDATA[When you want to turn on a light in your house, here&#8217;s what needs to happen for the light to function. You need power running to that switch from your electrical box. This power is generated at a plant owned &#8230; <a href="http://knockoutcustomerservice.com/2012/09/03/customer-service-is-not-about-knowing-power-voltage-amps-and-ohms/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=431&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Where Will The Customer Shop?</title>
		<link>http://knockoutcustomerservice.com/2012/08/26/where-will-the-customer-shop/</link>
		<comments>http://knockoutcustomerservice.com/2012/08/26/where-will-the-customer-shop/#comments</comments>
		<pubDate>Mon, 27 Aug 2012 01:19:41 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Loyalty programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[Examples of Great Customer Service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=427</guid>
		<description><![CDATA[Your best friend is in an emergency situation and needs help! A stranger is in the same emergency situation and needs help! You are willing and able to help, but you can only help one of them. It&#8217;s not life &#8230; <a href="http://knockoutcustomerservice.com/2012/08/26/where-will-the-customer-shop/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=427&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Your Sale Went Perfectly&#8230;&#8230;Too Bad You Blew It!</title>
		<link>http://knockoutcustomerservice.com/2012/08/19/your-sale-went-perfectly-too-bad-you-blew-it/</link>
		<comments>http://knockoutcustomerservice.com/2012/08/19/your-sale-went-perfectly-too-bad-you-blew-it/#comments</comments>
		<pubDate>Sun, 19 Aug 2012 23:59:47 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Loyalty programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
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		<category><![CDATA[Customer]]></category>
		<category><![CDATA[customer management]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[return customer]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=423</guid>
		<description><![CDATA[Congratulations! You made a sale! Everything went perfect. You were polite and kind to your customer. You answered every question they had to their satisfaction. You pointed out all the great features and benefits of your product. The customer was &#8230; <a href="http://knockoutcustomerservice.com/2012/08/19/your-sale-went-perfectly-too-bad-you-blew-it/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=423&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knockoutcustomerservice.com/2012/08/19/your-sale-went-perfectly-too-bad-you-blew-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>A Customer Loyalty Program&#8230;&#8230;The Only Way To Do It!</title>
		<link>http://knockoutcustomerservice.com/2012/08/14/a-customer-loyalty-program-the-only-way-to-do-it/</link>
		<comments>http://knockoutcustomerservice.com/2012/08/14/a-customer-loyalty-program-the-only-way-to-do-it/#comments</comments>
		<pubDate>Wed, 15 Aug 2012 03:40:32 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Loyalty programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[customer appreciation program]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Loyalty program]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=403</guid>
		<description><![CDATA[Signing people up for loyalty programs is the easy part. It doesn&#8217;t guarantee they will become loyal buyers. By loyal, I mean they will always think of you first when they are in the market to buy what you sell. You &#8230; <a href="http://knockoutcustomerservice.com/2012/08/14/a-customer-loyalty-program-the-only-way-to-do-it/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=403&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knockoutcustomerservice.com/2012/08/14/a-customer-loyalty-program-the-only-way-to-do-it/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">jroselle</media:title>
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		<item>
		<title>Most Customer Loyalty Programs Are Bogus!</title>
		<link>http://knockoutcustomerservice.com/2012/08/05/most-customer-loyalty-programs-are-bogus/</link>
		<comments>http://knockoutcustomerservice.com/2012/08/05/most-customer-loyalty-programs-are-bogus/#comments</comments>
		<pubDate>Mon, 06 Aug 2012 03:30:32 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Loyalty programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[Examples of Great Customer Service]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=394</guid>
		<description><![CDATA[Most customer loyalty programs out there are more a waste of time and money than they are an affective way to create &#8220;customer loyalty&#8221;. I&#8217;m just a regular guy and I  am signed up for a number of these programs. I let them &#8230; <a href="http://knockoutcustomerservice.com/2012/08/05/most-customer-loyalty-programs-are-bogus/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=394&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knockoutcustomerservice.com/2012/08/05/most-customer-loyalty-programs-are-bogus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jroselle</media:title>
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		<item>
		<title>I Don&#8217;t Want Customer Loyalty Cards And Extra Discounts!</title>
		<link>http://knockoutcustomerservice.com/2012/07/29/i-dont-want-customer-loyalty-cards-and-extra-discounts/</link>
		<comments>http://knockoutcustomerservice.com/2012/07/29/i-dont-want-customer-loyalty-cards-and-extra-discounts/#comments</comments>
		<pubDate>Mon, 30 Jul 2012 03:53:57 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[Examples of Great Customer Service]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Loyalty program]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=390</guid>
		<description><![CDATA[Customer loyalty cards and giving &#8220;extra&#8221; discounts are not authentic customer appreciation. These things are marketing tactics to induce me to shop at your store or website. Don&#8217;t get me wrong.  They are ok marketing tactics but that&#8217;s all they &#8230; <a href="http://knockoutcustomerservice.com/2012/07/29/i-dont-want-customer-loyalty-cards-and-extra-discounts/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=390&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knockoutcustomerservice.com/2012/07/29/i-dont-want-customer-loyalty-cards-and-extra-discounts/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">jroselle</media:title>
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		<title>I Used To Lock Some Customers In My Store Until They Made A Purchase!</title>
		<link>http://knockoutcustomerservice.com/2012/07/22/i-used-to-lock-some-customers-in-my-store-until-they-made-a-purchase/</link>
		<comments>http://knockoutcustomerservice.com/2012/07/22/i-used-to-lock-some-customers-in-my-store-until-they-made-a-purchase/#comments</comments>
		<pubDate>Mon, 23 Jul 2012 02:31:05 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[Examples of Great Customer Service]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
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		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[good customer service]]></category>
		<category><![CDATA[loyal customer]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=386</guid>
		<description><![CDATA[I guess you can&#8217;t have it easier than that. If a customer doesn&#8217;t buy, lock them up until they do buy! All kidding aside though, on many occasions I did lock the customer in the store with me until they &#8230; <a href="http://knockoutcustomerservice.com/2012/07/22/i-used-to-lock-some-customers-in-my-store-until-they-made-a-purchase/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=386&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jroselle</media:title>
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		<item>
		<title>Are Today&#8217;s Customers Really &#8220;Smarter&#8221;?</title>
		<link>http://knockoutcustomerservice.com/2012/07/16/are-todays-customers-really-smarter/</link>
		<comments>http://knockoutcustomerservice.com/2012/07/16/are-todays-customers-really-smarter/#comments</comments>
		<pubDate>Mon, 16 Jul 2012 04:03:19 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=381</guid>
		<description><![CDATA[There was a time when customers entered stores or websites &#8220;armed&#8221; with judgement. Now they enter those same stores and websites &#8220;armed&#8221; with knowledge. Why is this so? Because there are not enough people in the stores or on the websites to &#8230; <a href="http://knockoutcustomerservice.com/2012/07/16/are-todays-customers-really-smarter/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=381&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jroselle</media:title>
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		<item>
		<title>Customer Service In &#8220;The World Inside Your Door&#8221;</title>
		<link>http://knockoutcustomerservice.com/2012/07/08/customer-service-in-the-world-inside-your-door/</link>
		<comments>http://knockoutcustomerservice.com/2012/07/08/customer-service-in-the-world-inside-your-door/#comments</comments>
		<pubDate>Mon, 09 Jul 2012 02:45:55 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Wisdom]]></category>
		<category><![CDATA[How To Improve Customer Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=377</guid>
		<description><![CDATA[The &#8220;World Inside Your Door&#8221; is the world of the customer&#8217;s experience. The place where you must make good on all the bold promises you&#8217;ve made in your advertising. How well do you deliver on those promises? Don&#8217;t expect advertising &#8230; <a href="http://knockoutcustomerservice.com/2012/07/08/customer-service-in-the-world-inside-your-door/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=377&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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		<title>The Single Best Foundation Piece For An Effective Customer Retention Policy!</title>
		<link>http://knockoutcustomerservice.com/2012/07/01/the-single-best-foundation-piece-for-an-effective-customer-retention-policy/</link>
		<comments>http://knockoutcustomerservice.com/2012/07/01/the-single-best-foundation-piece-for-an-effective-customer-retention-policy/#comments</comments>
		<pubDate>Mon, 02 Jul 2012 00:25:28 +0000</pubDate>
		<dc:creator>jroselle</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Attitude]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[How To Deliver Customer Service]]></category>
		<category><![CDATA[How To Improve Customer Service]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Customer service]]></category>

		<guid isPermaLink="false">http://knockoutcustomerservice.com/?p=373</guid>
		<description><![CDATA[Can a doctor really help you if he doesn&#8217;t have a good grasp of medical knowledge? Can an auto mechanic really help you if he has limited knowledge of car engines? Can an attorney really help you that isn&#8217;t fully versed in the law? &#8230; <a href="http://knockoutcustomerservice.com/2012/07/01/the-single-best-foundation-piece-for-an-effective-customer-retention-policy/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knockoutcustomerservice.com&#038;blog=24440803&#038;post=373&#038;subd=knockoutcustomerservice&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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