Thank you for the comment and the link. Frequent flier programs are in the top 5 on my poor customer service policies list. They are very discriminatory and actually waste a lot of money for airlines. The people that actually take advantage of these miles are in a position to pay full fare anyway and would do so.

I’m going to cut this reply short because you’ve inspired me to write the next post on my blog devoted entirely to this subject. I’ll talk about what’s wrong with the current programs and how they can actually create customer animosity. I’ll talk about the only loyalty program that I’ve ever come across that treats every customer equally and builds loyalty at every “price-point”.

I hope you’ll come back to read it.

Thanks again!